Aestelance 100% guarantees the performance of all of our products. Product not purchased through a professional salon is not guaranteed by Aestelance. For Aestelance purchases made on aestelance.com, please click on the contact us form, located on the following link https://aestelance.com/pages/contact-us
Once order and payment are accepted, it is immediately in the process to be shipped. Unfortunately, this means no changes can be made to your order once it is placed.
ORDER ISSUES AND RETURNS
If you encounter any problems with your order (not received, damaged or defective, etc.), please click on the contact us form, located on the following link https://aestelance.com/pages/contact-us
In the instance the product arrives damaged or defective, provide the product SKU number in the contact form. A photograph proof of the damage/defect is required (email photos to firstname.lastname@example.org).
We will try and address the issues as soon as possible, typically within 3-5 business days.
In the United States your order will arrive in approximately 2-7 business days. At this time, we are unable to offer an expedited shipping, and will work to get your orders to you as quickly as possible with our carriers of choice, UPS, FedEx Ground and United States Postal Service.
Flat rate ground shipping in USA is: $9.95
Once the order has left our warehouses, it is in the hands of the shipping carrier. We are not responsible for delivery delays due to weather, address errors, or other unforeseen shipping courier related delays.
Please note, no aerosol products will be shipped to Hawaii and Alaska.
Shopify offers secure online ordering and accepts Visa, MasterCard, American Express and PayPal.
Orders are subject to sales tax based on states/provincial bylaws. These may change without notice depending on regulations.
All prices are in USD. Payment for orders will be processed at the current exchange rate and will appear so on your credit card statement. At this time, we are unable to ship outside of North America.
DISCOUNT CODE/GIFT CARD TERMS
Discount codes are one-use only and cannot be combined with any other offer or discount. We do not accept third-party gift cards. Promotional codes provided from Aestelance, are only valid on aestelance.com.
Free shipping is valid on United States orders over $75 before tax and after discount.